+44 7398 122 598
info@raulog.co.uk
We're Here to Help

Support Center

Expert support when you need it most. Get help with tracking, documentation, claims, and emergency shipping assistance.

Quick Actions

Get immediate help with common requests

Track Shipment

Enter your tracking number to get real-time updates

Track Now

Get Quote

Calculate shipping costs for your cargo

Get Quote

View FAQ

Find answers to common shipping questions

Browse FAQ

Submit Claim

Report damage or loss for insurance claims

File Claim

Track Your Shipment

Enter your tracking number to get real-time updates

Track Your Shipment

Demo Notice: This is a simulation for demonstration purposes. Enter any tracking number to see sample tracking information.

Our Support Promise

We're committed to providing exceptional customer service at every step

< 2 hours
Average Response Time
98%
Customer Satisfaction
5+
Languages Supported
24/7
Support Channels

How We Can Help

Choose the support category that matches your needs

General Support

Get help with quotes, bookings, and general inquiries

Services Available

New shipment quotesWithin 2 hours
Booking assistanceSame day
Service informationImmediate
Route guidanceWithin 1 hour

Contact Information

Phone
+44 7398 122 598
Email
info@raulog.co.uk
Hours
Mon-Fri 9AM-6PM GMT

Shipment Tracking

Track your cargo and get real-time status updates

Services Available

Shipment status updatesReal-time
Location trackingDaily updates
Delivery estimatesWithin 1 hour
Documentation statusSame day

Contact Information

Phone
+44 7398 122 598
Email
info@raulog.co.uk
Hours
Mon-Fri 8AM-8PM GMT

Documentation Help

Expert assistance with shipping paperwork and customs

Services Available

Document preparationWithin 4 hours
Customs guidanceSame day
Compliance checkingWithin 2 hours
Certificate assistanceWithin 1 day

Contact Information

Phone
+44 7398 122 598
Email
info@raulog.co.uk
Hours
Mon-Fri 9AM-5PM GMT

Emergency Support

Urgent assistance for time-critical shipping issues

Services Available

Urgent shipmentsImmediate
Cargo emergencies24/7
Customs issuesWithin 30 minutes
Damage claimsWithin 1 hour

Contact Information

Phone
+44 7398 122 598
Email
info@raulog.co.uk
Hours
24/7 Emergency Hotline

Self-Service Resources

Find answers and resources available 24/7

FAQ

Common questions and answers

View FAQ

Documentation Guide

Step-by-step shipping guides

View Guides

Still Need Help?

Our customer service team is standing by to provide personalized assistance for your shipping needs.

Contact Support

RAULOG LTD
Customer Support Team
Email
info@raulog.co.uk
Phone
+44 7398 122 598
Hours
Mon-Fri 9AM-6PM GMT