Frequently Asked Questions
Find answers to common questions about our international shipping services, processes, and policies.
General Shipping
What destinations do you ship to?
We provide shipping services from the UK, UAE, and China to Zimbabwe and other African destinations. We also handle shipments to various international locations upon request.
What types of cargo do you handle?
We handle personal effects, commercial goods, machinery, vehicles, and general cargo. We have expertise in both sea freight and air freight shipments of all sizes.
How do I get a shipping quote?
Contact us with details about your cargo including dimensions, weight, value, origin, and destination. We'll provide a comprehensive quote within 24 hours.
Do you provide door-to-door service?
Yes, we offer complete door-to-door service including collection from your premises, shipping, customs clearance, and delivery to the final destination.
Costs & Payment
How are shipping costs calculated?
Shipping costs depend on cargo weight/volume, destination, service type (sea/air), insurance value, and additional services like door-to-door delivery.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and cash payments. A deposit is typically required to confirm booking, with the balance due before shipment.
Are there any hidden fees?
No, we provide transparent pricing. All costs including shipping, handling, insurance, and customs fees are clearly itemized in your quote.
Do you offer payment plans?
Yes, we can arrange flexible payment terms for regular customers and large shipments. Contact us to discuss payment options that suit your needs.
Transit Times
How long does sea freight take?
Sea freight typically takes 4-8 weeks depending on the destination. This includes ocean transit time plus customs clearance and inland delivery.
How long does air freight take?
Air freight usually takes 5-10 working days for standard service, or 3-5 working days for express service, including customs clearance.
Can you provide tracking information?
Yes, we provide regular tracking updates via email and SMS. You can also contact our team anytime for status updates on your shipment.
What causes delays in shipping?
Common causes include weather conditions, port congestion, customs inspections, documentation issues, and peak season volumes. We keep you informed of any delays.
Documentation
What documents do I need to provide?
You'll need a commercial invoice, packing list, and any relevant certificates. We'll guide you through the specific requirements for your destination.
Do you help with customs clearance?
Yes, we handle all customs procedures including documentation preparation, duty payments, and liaising with customs authorities.
What if my documents are incomplete?
We'll review your documents before shipment and help you obtain any missing paperwork to avoid delays at customs.
Do I need an import license?
Import license requirements vary by country and product type. We'll advise you on specific requirements for your destination and cargo type.
Insurance & Claims
Is my cargo insured during shipping?
Basic liability coverage is included, but we strongly recommend comprehensive cargo insurance for valuable items. We can arrange full coverage at competitive rates.
How do I make a claim for damaged goods?
Report damage immediately upon delivery. Provide photos, survey reports, and documentation. Claims must be submitted within 7 days of delivery.
What does cargo insurance cover?
Comprehensive insurance covers loss, damage, and theft during transit. Coverage excludes inherent vice, improper packaging, and acts of war.
How much does insurance cost?
Insurance typically costs 0.1-0.5% of the cargo value, depending on the type of goods and destination. We'll provide exact rates with your quote.
Ready to Ship? Quick Start Guide
Follow these simple steps to get your cargo moving with Raulog
Get Quote
Contact us with cargo details for instant pricing
Book Service
Confirm booking with deposit and documentation
Collection
We collect your cargo from your premises
Track & Deliver
Monitor progress and receive at destination
Need Personalized Help?
Our shipping experts are ready to provide personalized assistance for your specific logistics needs.